At Unique Footwears & Bags, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which returns, replacements, cancellations, and refunds are accepted for products purchased through our website.

By placing an order on our website, customers agree to the terms mentioned in this policy.

1. Business Information

Unique Footwears & Bags
16A Shakespeare Sarani, New B.K Market, Kolkata, West Bengal – 700071, India

Email:
uniquefootwearsandbags@gmail.com

Phone:
+91 8336005135

2. Return Eligibility

Customers may request a return or replacement if:

  • The product received is damaged
  • The product received is defective
  • The wrong product was delivered
  • The product has significant manufacturing defects

To be eligible for a return or replacement:

  • The request must be raised within 7 days of delivery
  • The product must be unused and in original condition
  • Original packaging, tags, invoice, and accessories must be available

3. Non-Returnable Products

The following products are generally not eligible for return or refund:

  • Used or damaged products
  • Products damaged due to improper use or handling
  • Customized or personalized products
  • Products without original packaging or tags
  • Products purchased during clearance or special sale offers unless damaged or defective

4. Cancellation Policy

Customers may request order cancellation before the order has been shipped or dispatched.

Once the order is shipped, cancellation requests may not be accepted.

To request cancellation, customers should contact our support team through official communication channels.

5. Refund Policy

Refunds are applicable only in eligible cases approved by Unique Footwears & Bags after inspection and verification.

Refunds may be issued in the following situations:

  • Product unavailable after payment
  • Order cancelled before dispatch
  • Damaged or defective product approved for refund
  • Incorrect product delivered and replacement unavailable

6. Refund Process Timeline

Once a refund request is approved:

  • Refunds will be processed within 7 to 10 business days
  • Refunds will be credited to the original payment method used during purchase
  • In some cases, bank or payment gateway processing time may vary

7. Replacement Policy

Eligible products may be replaced subject to stock availability.

If replacement stock is unavailable, a refund may be processed as per company policy.

8. Return Shipping

In cases where the return is approved due to damaged, defective, or incorrect products, return shipping assistance may be provided by Unique Footwears & Bags.

Customers may be required to share product images or videos for verification before return approval.

9. Inspection & Approval

All returned products are subject to inspection after receipt.

Unique Footwears & Bags reserves the right to reject return or refund requests if the returned product does not meet the eligibility conditions mentioned in this policy.

10. Mode of Refund

Approved refunds will be processed through:

  • Original payment method
  • Bank transfer
  • UPI transfer (where applicable)

Cash refunds are generally not provided for online orders.

11. Contact for Returns & Refunds

For return, replacement, cancellation, or refund-related assistance, customers may contact us:

Unique Footwears & Bags
16A Shakespeare Sarani, New B.K Market, Kolkata, West Bengal – 700071
Email: uniquefootwearsandbags@gmail.com
Phone: +91 8336005135

12. Policy Updates

Unique Footwears & Bags reserves the right to modify or update this Refund & Returns Policy at any time without prior notice.

Customers are advised to review this page periodically for updates.